Certificate II in Medical Service First Response (HLT21020)

Certifications

On successful completion, participants will be issued the HLT21020 Certificate II in Medical Service First Response by Health Security Education (RTO #40907) and a valid USI is required prior to certification issue.

Course Overview

This qualification provides foundational skills for people who may assist with first response medical support in community, workplace, or event contexts. You’ll learn communication, safe work practices, infection prevention, and advanced first aid options, aligned to role requirements.

Key Details

Recognise and respond to common medical emergencies while following safe work practices
Apply infection prevention and control basics in practical environments
Communicate effectively with patients, bystanders and emergency services
Provide first response support within your scope and organisational procedures
Build confidence with advanced first aid options (where selected)

Units of Competency / Course Content

Core units

CHCDIV001 – Work with diverse people
HLTAID011 – Provide first aid
HLTINF001 – Comply with infection prevention and control policies and procedures
HLTWHS002 – Follow safe work practices for direct client care
HLTWHS006 – Manage personal stressors in the work environment

Elective units

This course requires 4 electives. The list below reflects a common “advanced first aid + infection control + WHS” selection.

HLTAID014 – Provide advanced first aid
HLTAID015 – Provide advanced resuscitation and oxygen therapy
HLTINF006 – Apply basic principles and practices of infection prevention and control
HLTWHS003 – Maintain work health and safety

Course Details

Delivery ModeFace to face

National RecognisedYes

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Course Information

Entry Requirements

Be at least 18 years of age (recommended for workplace-based programs)
Basic literacy and numeracy to complete workplace documentation
Suitable PPE for practical sessions (where applicable)

Assessment

Workplace or simulated practical tasks
Knowledge checks and short-answer questions
Projects/portfolios (as required)
Trainer observations and third-party reports (where applicable)

Outcome

Fees inclusions/exclusions + refunds summary

Course fees include training, assessment and (where applicable) issuance of certification for participants who successfully meet competency requirements.
Course fees may not include personal PPE, travel, onsite delivery travel costs, replacement certificates, or additional resources unless stated.

Funding and subsidies: Where applicable, funding or subsidies may be available for eligible participants.
Payment terms: Payment is required prior to course commencement unless otherwise arranged.
Refunds and withdrawals: Refunds are managed in accordance with Health Security Education’s Fees and Refunds Policy. Written notice is required to withdraw.

Student Support & Requirements

Trainer support is available throughout the course. Language, literacy and numeracy (LLN) support and wellbeing support are available on request. Health Security Education provides a safe, respectful and inclusive learning environment.
Participants must follow trainer instructions and use equipment safely. Reasonable adjustment is available where appropriate.
USI: A valid Unique Student Identifier (USI) is required prior to the issuance of nationally recognised certification.
Policies and processes (including Complaints & Appeals) are available via the Student Handbook.

Credit Transfer: Available for equivalent completed units where a valid and current Statement of Attainment is provided.
Recognition of Prior Learning (RPL): May be available for learners who can provide evidence of current competence.
Pathways: This unit may support entry into further training pathways in health, community services, emergency response, workplace safety, or related outcomes, depending on learner goals and packaging rules.